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| - My wife and I purchased a Corvina Elite Pro from this store. After making the 60 minute drive back home, we opened the box only to find that it was missing 2 gas cartridges. We phoned the store, explained that it was missing the cartridges and asked if they would have them shipped to us. The sales lady we were speaking to seemed willing but had to check with the manager first. He told her no, that we would have to drive back to the store and exchange our purchase. I wrote an email to Williams Sonoma's Customer Care, explaining how disappointed I was, and that for a retail price of $20 (the price of 2 gas cartridges), they had completely alienated us, and as such, lifelong, very very good customers would no longer shop at any of their stores. I got a phone call from the manager who now was willing to ship us the cartridges, but was passing blame to a "confused" sales lady. There was NO confusion, just reprehensible customer service. We have spent thousands at Williams Sonoma over the years. The managers refusal to ship an item that should have been in the box, thereby making us make another long drive to get what we paid for is going to cost them. Sur La Table will now be our culinary store of choice.....all for the refusal to ship something that probably cost them $10. Terrible way to conduct business.
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