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  • The rumors are true. Every reason I had heard for why not to sign up with this company has come true in the last 72 hours. Honestly, if they ever get around to giving me service, I can't wait to see how this review gets updated. The only reason I even switched is because they got their greedy corporate hooks into the apartment I a living in as the only provider. I am 75% convinced to pay 4.5K to break my lease and move into a place with a PROPER INTERNET PROVIDER. DEAD SERIOUS - I need internet for work at home and this is not going to end well. I asked about the plans and got told there are only a handful in my area. I asked about the speed and got told, its good enough for me, its good enough for you and had zero technical specs discussed. In other words,we have a monopoly, screw you. I moved in and their service is BROKEN. Yet they threaten to charge me for their own poor installation work in the monopoly field they hold. The tech support is incompetent, does not listen, barely speaks English, and does not even understand how its own company processes are supposed to work. Every time I call I enter my information twice and still get asked to verify everything. Their own technology says to give the error code to the tech support agent, but they are not able to reference their own error codes. They ask for call back numbers but never call back when they drop the call. My wife took the morning off to wait for a rep to show up. Never did and after 2 calls and promises, they show no record. The idiot in the phone stubbornly would not put me through to a supervisor, and when she finally relented the supervisor was unavailable. Not even an offer to call back, just too bad. WHEN A TECHNOLOGY COMPANY IS USING TECHNOLOGY AND TRAINING METHODS FROM THE 1990'S YOU MAY WANT TO GET OUT OF THE TECHNOLOGY BUSINESS.
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