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  • I have been to this salon/spa about 3 or 4 times since they first opened. I typically go for a 90 minute massage and was beyond excited having found a place close to my home. You quickly discover who Merle Norman shares their retail space with. While awaiting your Massage Therapist, you'll be seated along with some... let's say... aspiring superstars. That's right, Calgary's own Toddler's & Tiaras. Young parents and their dolled up 2-year-olds filling out paperwork for Silverscreen Inc. with dollar signs in their eyes trying to calm down their nutbird youngsters. This salon and spa shares it's space with a modelling/talent agency. Maybe you could get a mani pedi and follow up your razzle dazzled toes with a Sears flyer audition. My first experience here was on a Saturday with loud mouth ankle-biters running around and crying just outside where my massage was taking place. My massage therapist was embarrassed, rightfully so. We laughed about it. Her name was Brandi and she was great, unfortunately however she is no longer here. After my massage I said to the receptionist "Who can I speak to about THAT?" *points at noise*...the manager was busy. I paid, I tipped, I went home to carry on my day with a delightful story in my back pocket. Manager phones me, super apologetic offering a redo of my 90 min massage. That's great customer service! I come back eventually to see Bandi again and it's quieter this time as it's not a Saturday. Since then, I've also seen Sandy (not sure of name) and she has been also wonderful, and it's been quieter, thank the maker. I know what you're thinking "Megs, this isn't the first review you've written about loud kids while getting massaged. Maybe you're just picky." And maybe you're right, maybe I AM picky with my massages. But this massage comes with a happy ending because I'll return thanks to the great MTs Merle Norman continues to hire and the great customer service I received from mgmt. Good job Merle Norman. Also, if you're located in Douglasdale, McKenzie Towne/Lake, New Brighton, etc you should try this location. It's very close to these communities in the SE, just take the Douglas Dale east exit off Deerfoot and head towards Quarry Park. 8/30
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