Service is very horrible, I was there on a Sunday afternoon.When I order it was no body in the line, server took my order and say it will be a minute. I set down and wait. Next thing I know is all other customers that came AFTER me already received their food, but I still waiting. After about 5 customer I ask them about my order, they were looking around my ticket and just now start to make my order. None of any employee explain to me what happened, why is everybody else getting their food before me when I'm the first one in line. At the end I didn't receive my food after almost 25 minutes. I never experienced this kind of customer service from capriottis before. It's very aggravating and unpleasant. Will not recommended to anyone. The employees need get better on their job, and probably re train as well.