| rev:text
| - While this salon was certainly beautiful, I am disappointed in the services for many reasons. The pedicure, while extremely pricey (compared to where I live in San Francisco), was nice. The woman doing my pedicure offered me an upsell, saying it would be best to just do the buffing option where they use a machine to buff off all of your calluses. While this sounded good and I agreed for another $25, my feet were immediately sensitive. After the pedicure, I was in so much pain on my heels and where she buffed I couldn't even stand. This went on for 36 hours. I have never had a pedicure where I was in PAIN after. The front desk told me to take it easy and not walk but I had to take a travel back to the US the next day so sitting was not an option. It's about 10 days later and while most of the pain has subsided, I still get sore on my feet where the buffing occurred when I walk long periods. That is really not ok with me after a pedicure to have pain for any amount of time and certainly not with some lasting repercussions and sensitivities. From reading about this procedure, I believe it occurred because too much callus was removed, which provides sort of a natural cushion for your foot and removing too much of it takes this away.
I called the salon worried about the amount of pain I was in from this buffing machine they used - I had never seen one. Yes, my feet were super smooth, but almost TOO smooth, it felt like baby's feet. Great, but then I learned that podiatrists recommend NOT taking off all calluses because this is actually detrimental to feet. Some calluses that form over time become your body's cushion when walking. Since they had taken off all my calluses, literally every piece of dead cell that had ever been on my foot, I was in horrible pain that night. I have a high tolerance for pain. When I asked the manager (who called me to check in) about it, she said yes she had some other clients who were sensitive to this treatment. I asked her why I wasn't given a warning. If I was to pay $90 for a pedicure and be in this much pain in my feet where i could not stand at the grocery store right after, I want to have some warning. She told me to send pics of my feet in, and she would call me back the next day to see how much the nail therapist had buffed off. She never called. It's been 11 days. I emailed again. I called today, still no call back. I expected to at least be refunded for part if not all of the service. To be upsold on a treatment that I never even requested and then be in horrible pain and then NEVER receive an email or call back from management - that is simply sign of poor service. It's unfortunate as this salon was beautiful, though overpriced, but I would have happily paid if I was getting a service that was superior and did not leave me in pain. The woman doing my pedicure was very knowledgeable about skin but using these machines seems very dangerous to me, especially without warning. The rest of the staff was friendly. So I feel bad leaving a bad review, but the manager/owner who doesn't call after an episode like this, in my opinion, should not run a salon.
Also I walked in and the place had horrible ventilation - I asked before my appt if they had a strong chemical smell. The chemicals in the front of the salon from the nails was awful, but the kind front staff opened up front and back doors.
I am extremely disappointed in management to not even call or email me back regarding this, and to give me no warning of possible pain/sensitivity after what is supposed to be a relaxing treatment.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)