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  • My husband's car broke down in the office parking lot where he works in Tempe. He took it here because it was the closest place, and the engine was overheating so he was desperate. They "repaired" it, but my husband only got a few miles down the road before it broke down again. He had it towed back, and it was again "repaired." This time he got almost halfway home before the car broke down yet again. By this time we had paid these guys $700. Finally got the car home and took it to our regular (trustworthy) mechanic, only to discover the coolant tubes these guys had put in folded over on themselves and were causing even more damage. We had to pay $4,500 to our regular mechanic to fix it and repair the actual problem. Wouldn't have minded paying this upfront if we were told what was actually wrong with the car and it was actually corrected, not just "band-aid on a bullet hole" fixes. Now the owner of Taylor's, who is mysteriously never in the shop (even at 3 in the afternoon), is refusing to give us our money back, despite the fact that they did nothing to repair our car. They are in fact demanding that we supply them with an auto part in order to give us our money back, but once my husband procured the part (which is an odd request in the first place), we still don't have our money. Guess we have to put off adding money into our newborn son's college fund. Thanks Taylor's.
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