I have come to SMG many times and the service is always terrible. The only reason I keep coming is because it is the closest theater to my house. Don't try to order food, there will be a problem with your order. One time my friend had to wait until the end of the movie before she record her food, even though we asked 4 different waiters throughout the movie. And they still made her pay full price. Tonight my husband and I had to ask 3 servers before receiving our milkshakes, and then his was completely liquid. It's not worth waiting that long for mediocre food. Servers are often confused and rude.
The women's bathroom (the only one I can speak for). Is always disgusting. Always wet, toilet paper on the floor, and unflushed toilets. Tonight when I went, all 4 sinks were clogged and filled with dirty water and the water had leaked out onto the floor, which was soaking wet. It was impossible to was your hands. Which makes me feel really good about the food that was being made in that place.
I continue to go to SMG solely because it is a convenient theater for me to get to. Don't order food or try to use the bathrooms.