| rev:text
| - One year hence.
Im docking 2 stars for the items that they broke and or damaged (a bannister loose off the wall, wall corner chipped off, our bed main beam snapped in two (they insist it wasn't them but my cleaning lady didn't mention it and they dismantled the bed), scratched photo frame they tossed into a wardrobe box, scratched brand new $1200 desk chair that I had paid $200 for white glove handling to ship to me... snapped the metal frame to one of my lampshades... Who knows what else. Also, although the legs to a small wood desk arrived intact it's worth noting that they threw them into a grocery bag. OH, and they took my desktop computer with my files on it, which was supposed to go with me in my car down to the truck unprotected.
I think that they could have been more sensitive to what is valuable to me. I keep an eye on my computer because it has on it my family pictures so it's invaluable.
I'm docking 1 star for Debbie. She should be on a TAPED line, ASAP. She also insisted on giving us their smallest truck which would have been too small. And our stuff would have stockpiled to the ceiling IF and big IF it fit. Then telling us that's all they had left. Fortunately, she 'managed' to switch things around but we had a last minute scare that the move was off for the day we planned. She said a lot of weird stuff on the phone. For example, she called me a liar when I accidentally told her that my 3 book shelves were 10 feet high. They are 8 feet high but the ceiling in our apartment was 10. WHO says to that -- well which is it? I can't help you if you LIE to me.
Im docking 1 star for the cheeky Russian or Ukrainian guy who appeared to be in charge. He kept insisting that nothing was their fault up to and including snapping my lamp frame back into place and repeating "NOT BROKEN." This really happened. I brought the issue of more care up maybe 3 times THEN I raised my voice. He promptly said he was CALLING THE POLICE. Then, he said he was going to DRIVE AWAY WITH MY FURNITURE in the truck and spend the night at a hotel. But then he called the supervisor duty (ALL OF THIS IN RUSSIAN - THE WHOLE CREW WAS RUSSIAN/ UKRAINIAN) and they demanded payment, which was fine. We were supposed to pay after we knew hours worked and final tip....Needless to say - there was no tip.
I'm docking 1 star because we never heard from Anber again.
I'm adding one star because their crew Ukrainian of men were strong, and they worked hard and quickly. Also, Grant at the company is fine to deal with. He's the estimator. He gives a professional appearance to the whole operation but after that it's like Debbie, cheeky stocky Russian guy...
So that's one star.
We also had some miscommunication about meeting up after they crossed into the US from Canada with their truck. They had been supposed to call us after they crossed but they only called once they were already at the house. We were following separately in our car which we had to export. We also couldn't reach them on the number they had given us. And, then we had to ask the real estate agent as a courtesy to drive over to the house and give them a key.
I would not use this company again or recommend to others.
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