Maya became my regular salon until the last visit I had. I got a male stylist and asked him for an angled lob (shorter in the back, longer in the front). I showed him photos where the end result should have been shoulder length. He proceeded to give me an angled cut but by the time he was done, it was much longer than a lob, still medium length. I wanted to go short so when I realized he was done and about to dry my hair, I asked him to go shorter but he was saying that it wasn't possible because of the angle and how it would be too short in the back. I've had my hair in that style before so I know it's possible but because of the difficulty communicating, I then just asked for a shorter straight cut. Even though he had to cut it again, he still only went just below my shoulders and it was a semi-lob/medium length cut. Although I've been here multiple times, I've lost confidence in them and have since switched salons.