Wow I really should have read the reviews first before coming here but a friend recommended it and I trust her.
I came in because my screen was blinking repeatedly and the power would turn off. Sparky looked at it and then fixed some settings stating thats why it was turning off. I asked when it would be repaired and he gave me an estimate of a week. I had to follow up - answer, we really busy at the shop. So I waited another week. Still not ready. The third week I called again and then I was finally told it couldn't be fix it because the power would not come on (guess it wasn't as simple as those settings eh?). Sparky also said said some of the screws were missing. At the time I explained I was injured (currently need a walker) and couldn't retrieve the computer right away. However, I did try to call several times when I was available and the phone said voicemail full and one day the shop was closed early. So 6 weeks later I get my laptop back and it's in pieces. The main bottom component isn't screwed back in, the cd/dvd housing unit isn't screwed in and there is some blue rubber piece that I have no idea where it goes. I guess this is what happens when you don't want their extra services of downloading your hard drive or buying a second hand lap top from them. Do not waste your time.