Upon arrival there was a line which is understandable during mid morning. We were fully prepared to wait knowing there were five of us. Surprisingly, we were seated almost right away. Then our experience went downhill. We waited at our table for 10 minutes before a server (not ours) came over and offered to grab us drinks seeing that our server had not been over yet. Our server came over while the other gentleman grabbed our drinks and rudely asked what we wanted to drink. When we told her someone else was getting our drinks she didn't think twice about it and rudely continued to ask if we were ready to order. She was easily confused while we ordered even though we did not modify any orders. Once our food came 20 minutes later, she brought it out and walked away without asking if we needed anything. We were halfway done with our food before she finally came back over and asked if we needed anything. I asked for a refill on my orange juice. She rudely stated there wasn't free refills and I said that was okay. If I was worried about it I would have asked if there was free refills before ordering another. She brings over the bill and to no surprise she messed that up. She tried charging us for 3 coffees when we had only ordered one. The gentleman who brought our drinks over mistakenly grabbed two so when we questioned it she disgustedly said "But you drank it". Finally when the manager comes over, he gets confused as to which coffees to remove which mattered because we were paying separately. He decided to take off all of drinks because he couldn't figure it out. Never once did he apologize for the confusion or lack of service.