I'm a little disappointed in this place considering all the hype I've heard about from others. The experience that I had wasn't as close to what others may have gone through. I came here with my boyfriend a little before noon way before the crowd even started to come in. We had ordered the pho nam, braised pork belly and egg rolls. The pho nam wasn't as great as expected. When coming to a vietnamese restaurant, you'd think the flavor would have some tradition in there and not a bland flavor. It seemed as though the broth was altered and not as delicious as you'd expect. As I waited for my dish to arrive, the braised pork, we started to notice that the other customers who came way after we ordered started to get their dish before mine. We asked the waiter/waitress where my order was as it had already been ten minutes after the pho came out. They said there was a back order in the kitchen. How the heck is there a back order when no one was there yet when we ordered?! great cover up...but not really because we told them there was no one here when we ordered and they just looked stumped......... by the time it finally did arrive which was 20 minutes later.... the food looked like it had been sitting under the warmer the whole time and so did the taste of it.
For a place that received so many great reviews, highly disappointed. Rather go to their parent company Pho So 1 which actually makes great food and has the food come out in time instead of making up excuses. The Only Reason they are getting two stars is because they decided to give us 15% off our meal. So for that they get an extra star.