I use to visit the original Kraft Burger, which was the name before they Franchised.. and I have to say since they Franchised it's totally lost all it's quality charm and warmth.. the burger's use to be hand made, and un-pasteurized meat. Because they knew who was cooking the burgers.. now they come Pre-fabbed frozen pasteurized..so when the 17 year old food prep person doesn't cook it properly you won't get sick.. So after Kraft burger..AKA Big Smoke. franchised the original staff disappeared and random kid's appeared and they ALWAYS screwed up my order and the patty just never the same.. nor the ambiance it was just gone.. I will miss a good flame grilled burger.. sometimes Franchise isn't the best route..I haven't had a burger from Big Smoke in over 2 years and I use to go there at least once every month..It's sad really since it was such a great burger and a wonderful place..