| rev:text
| - I purchased the Groupon for the teeth whitening, which I had yesterday. I arrived 15 minutes early to fill out paperwork as they requested, but when I arrived, no one was at the front desk. As the sign indicated, they were out to lunch, which was fine, but when they returned (10 minutes or so later) they asked if I had filled out the paperwork yet. I don't know if they had expected me to just take a clipboard off of the desk to complete on my own or not, but I found it mildly annoying.
For the procedure you have to put a plastic spacer in your mouth to keep your lips away from the whitening gel, and I was having difficulty getting mine to sit comfortably without digging into my gums. The woman assisting me tried to help by putting cotton rolls in my mouth, but they kept slipping, so I found it most comfortable to hold the spacer. Into the second round of whitening, another woman came along and noticed that I was holding the spacer, and asked me if I would like to put some cotton in to make it more comfortable. While I realize that she was trying to help, I knew that it probably wasn't going to work, so I said no. She insisted on putting them in during the second round while I still had bleaching gel in my mouth, which got on to the cotton roll that she placed in my upper and lower gums. My gums and frenulum were burning, and I asked her to take them out, but she wanted me to be sure that the discomfort wasn't just that I was feeling my mouth stretch before she took them out. After taking them out they both swabbed vitamin e oil on the affected areas and the second woman left - she didn't explain that she had gotten the bleach on my gums or even apologize for hurting me when I didn't even want the assistance! I had been fine until she tried to help me, but the remainder of my appointment was painful and uncomfortable.
At the end of the appointment, the woman assisting me explained that the white spots on my gums were from the bleaching gel and that the pain would last about 2-3 hours. I woke up this morning and my gums and frenulum still sting; I can't smile or touch my lips without pain, and I still have tooth sensitivity (the latter is no one's fault, but I wish they had explained that I might still have sensitivity/pain today). Needless to say I'm pretty upset by the experience; I'm going to be in a wedding this weekend and I hope the pain subsides by then. While no one was particularly unprofessional and my review is only regarding the procedure that I had, I cannot recommend them and I would not use their services again.
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