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| - No one ever wants to have to request a refund for services not performed, but that is exactly the situation we found ourselves in with I Do Events. We wanted a wedding planner with gay wedding experience and hired Marisa Tristan, owner & primary employee, after she said she could deliver what we were looking for. She helped us secure a venue, but after that things fell apart. In our planning meetings, she had no agenda and it was up to us to bring up topics to discuss and remember deadlines. She took notes but later could not recall the information. One of the primary tasks she was hired for was vendor coordination, but most of our vendors said she never contacted them so this crucial task fell to us. We even asked her if she was going to contact a vendor and she'd say yes, but then never did. Our vendors had to contact us directly for direction during this busy time. We wouldn't have been able to have a wedding had we relied on Marisa to do it. She was also in charge of decorations which were a failure. She got the colors of the wedding flowers wrong(!), and other decorations were missing or not as agreed upon. She didn't get the guest count right so many chairs were left without decor. Her staff was extremely unprofessional: they walked into our dressing room without knocking, were rude to our other vendors, sat at the guest tables eating and drinking, then tore decor down early causing guests to think it was time to leave. We hired I Do Events for wedding planning and decorations, and all we got was substandard decor.
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