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  • I HAVE HAD THE WORST CUSTOMER SERVICE EXPERIENCE WITHOUT EVEN STEPPING FOOT IN THE DOOR. I went online and put in all my information and was given a quote significantly cheaper than any place I've called so that made me really happy. I scheduled an appt. online and was given a call a couple hours later from a rep who tried to set up an appointment for my windshield replacement. She informed me the price I was given from their website was wrong and her explanation was "she didn't know why" but it didn't seem like she wasn't going to even try to honor the price originally given to me. She informed me the ACTUAL price was about $180 more expensive but was still cheaper than a lot of competitors I looked at. She told me she would save my information and if I did decide to go with Gerber it would all be in the system. I call back THE NEXT DAY after i made my decision to do business with them and I spoke to someone completely different. No one could find my information, and a BRAND NEW quote was given to me.. $350 MORE EXPENSIVE than the original quote. I asked to speak to someone who could help me with the pricing and potentially honor my first quote and was hung up on. DO NOT DO BUSINESS WITH THIS COMPANY. THEY ARE DISHONEST AND THEIR EMPLOYEES DO NOT HOLD THEMSELVES ACCOUNTABLE FOR ANYTHING. I would not trust them with fixing my car and will not in the future!
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