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  • What a disappointment.... I have loved Papa John's pizza for years and always made them my "go to" pizza place. When I moved to this side of town I was ecstatic to find out that there was a location within a couple of miles from me. Unfortunately, the last few experiences I've had have been less than pleasant and after this last I will not be ordering from Papa John's again. The reason I am displeased with their service is due to my last three deliveries from them....yes....THREE times my delivery has been incorrect. The first time my pizza was delivered with the wrong toppings. I had ordered bacon and instead received sausage. That night I had people over, however, so trying to get a replacement just wasn't worth the hassle. The last two times I ordered delivery I asked for Chicago cut (cut into squares instead of traditional) and both times were not cut as such. Now, this seems like a very small thing to be upset over but at the end of the day, it is something I ordered and didn't get it as such. After the second time of it happening I called them about it and was told I'd be compensated with a free pizza coupon but have yet to see anything arrive. Being someone that works in customer service, I hate when customers only write reviews or offer feedback when it's only a result of bad customer service (I always fill out surveys and offer positive feedback when I have a great experience somewhere) but unfortunately this Papa John's location has not made me feel like a valued customer and this is one of those times that my feedback is coming off a negative experience.
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