Straight and to the point--- This place is extremely expensive ($3 for a bagel and cream cheese???), the staff are a bunch of slow moving "bros" who got chin strap facial hair and more product in their hair than in their store. We ordered 2 bagels with cream cheese. Waited about 15mins for a cream cheese bagel?????? Skimped on the cheese big time and messed up one of bagels. .....don't go there. It wasn't busy, so NO that isn't an excuse.