David is quite possibly the worst customer service agent. He's very much a no person with an amazingly bland personality. We had to request a manager to get us our room and when we did request a manager David threw a fit. In my opinion he should not be checking people into their rooms. Not a great first impression when your your spending over 300 dollars a night. Besides that, this place is amazing and beautifully upgraded. Everyone else seems to be quite happy to help and accommodate your needs.