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| - In one word, incompetent. With so many other home builders out there, you need to run, not walk in the other direction.
Incompetent in the sales office. Multiple times we were left by the sales rep for 20-30 minutes sitting in her office while she went out and took a phone call or talked to another customer! (seriously!) Then one time we were on the phone with her (she had called us) and she says, "Oh, I gotta go, my boss is calling me!" Whatever happened to the customer being first??? We should have known at that point.
Constant questions from the sales office for us which we promptly answered. But when we would ask a question, we would never get the answer. Then we heard that the sales rep had scheduled a closing on a date when the house was still not ready and no walkthrough had been done. Oh, and it wasn't even a date when we were available - she just scheduled it. Finally we stopped answering her calls and dealt with others in the company.
Incompetent finance department. Fourteen times we were told by the person preparing our financing packet that the document they were asking for was the last piece of information they would need for final approval. Finally we gave them one last piece of information and then told them this was the last one we were providing; if they asked for anything else, we were walking away. Like clockwork, they totally ignored our communication and asked us for yet another piece of useless information.
At that point we were so fed up and pissed off that we were willing to walk away. As of this morning the house is complete, the loan is approved, but we told them we were done with their incompetent company and we are walking away. Probably not going to get back the excessive amount of earnest money that they made us pay, but as I told them, we don't even WANT to live in their house now.
Go to Pulte or DR Horton! They will take care of you!
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