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  • RUDE, unprofessional salesperson! I kicked him out of my home within 3 minutes of his arrival. Have you ever tried to purchase a new air conditioner? All companies want to meet you in your home and take an hour of your time to give you a quote. With that in mind, I took a full day off work and scheduled 9 AC companies every hour on the hour to give me quotes. I met all companies at the Maricopa Home and Garden Show last weekend and in person made appointment and told each company was told about my scheduling and that they may even run into each other. They all said they understood and agreed, even Integrity (the business card given to me was for Ross Carlisle, "Comfort Consultant"). On appointment day Integrity was to arrive at 1:00pm. He arrived at 1:33pm. After opening the door he didn't say hello, he just said, "Someone's already here and cutting into my time. I don't normally do this, but I can't wait all day." Despite his initial rudeness, I invited him in. As I showed him where the AC unit was located outside, he continued his rudeness. I reminded him that when I made the appointment they were told that I had other companies here the same day to give quotes. He made other snarky remarks to which I asked, "Is this going to be a problem?" He said, "No, but I've been waiting since outside for 30 minutes." I asked if he rang the doorbell. He said, "no" and said more remarks clearly indicating that he didn't want to earn my business. I stopped him there and told him to leave. I told him that if this is the way I was treated during the sales process (30 minutes late and rudeness). I can only imagine how bad their service would be. The irony here is their name: Integrity. Based on my experience, they don't have any.
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