| rev:text
| - First, a little background. We eat out every single night, bar none, and know almost every restaurant in Las Vegas. And, we are Chairman players at Station Casinos, and eat in their restaurants very frequently.
We tried LT shortly after they opened. The food was good (not great), and despite the fact that there were only 3 occupied tables, no manager ever visited our table. There were several issues with the kitchen, but it was new and we let it go.
Tonight, we tried LT again. Nothing has changed. There continue to be issues with the kitchen, among other things. After water glasses sitting empty, and after being told that water was coming, we eventually had to go up to the bar and ask for water ourselves. How embarrassing.
We ordered a large Caprese salad, which was quite good (it better be good for that price). We also ordered a white pizza, which was OK. And, we ordered a Chicken Parm dinner, which was NOT OK at all. It doesn't even come with pasta! So that was an extra $3 for pasta. We asked for half marinara/half Alfredo sauce, and that was an extra charge, too.
When our salad came out, we asked for some time to eat it before the pizza and parm came out. We were told they would take 15-20 minutes (perfect!). But the chicken came out alone, without the pasta, without the pizza, in less than 5 minutes. We asked if they could keep it warm until we finished the salad, but in literally 2 minutes, it was back, this time being delivered by a clueless manager named Sabrina. We tried to tell her that it was just sent back to be kept warm, but she was so confused and defensive, and frankly, totally uncaring. So it went it back again, only to come back a couple of minutes later, this time with the pasta underneath the chicken. And there was no Alfredo sauce to be found until 5 minutes later, when it came out separately in a small bowl.
We were told that pasta would be served in a square dish, but it came out underneath the chicken. And this cost extra.
Our server, Marcus, had an excellent personality and must have been frustrated by the lack of support from the manager, as well as the numerous deficiencies from the kitchen. How could this manager not back him up? Who wouldn't be frustrated by this absolute failure of management? Poor guy.
I tried to talk to Sabrina, but she could not have possibly cared less what I had to say. I tried to explain myself, to let her know that we were very engaged in the local restaurant scene, but she was having none of it, just defending herself by stating how long she was in the restaurant business. Instead of welcoming my feedback, she was so annoyed that I dared even to talk to her.
After knowing all the issues that occurred, she never came back to our table. Not once. She never apologized. She never offered us even a cup of coffee. Nothing. She walked past us several times with her nose in the air (both literally and figuratively).
And, we never saw her approach even a single table to check on anyone in the dining room. Maybe she just couldn't handle the truth.
After we finished eating, we sat for a while, and Sabrina had lots of opportunities to come back, to check on us, to make things right. She did none of it. She knowingly and intentionally let us leave unhappy.
Frankly, she is an embarrassment to Tony's good name, and a total misfit for this restaurant. Tony did not get where he is today by allowing such unprofessional managers to represent him. I hope he gets wise and cuts her before this new restaurant, with so much potential, crashes and burns.
We will try it again, maybe for the third time, or maybe for the last time. And we will be absolutely certain to report back here what we experience.
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