I like the fact it's a lifetime warranty but, I went here and my rear electric windshield would not go all the way up. The tech told me a lie and said that it was a sensor with the truck and I needed to take it to Toyota to pay and get it fixed. Well I went back because there was another issue that the wiper and rear defroster wouldn't work after they replaced. Long story short when I took it back another tech reset the window and it worked just fine. The point is of you are tech don't be afraid to ask questions rather than lie to the customers. Another issue I have is that corporate never followed up even after I filed a complaint. You would think a company such as Safelite would care considering there is a lot of competition. I didn't even say how many technicians they sent to my house to fix this problem (3 different techs to my house to try and fix none were successful). I would think about going back if they would at least try and reach out to me.