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| - We hit up BWW at least once a week, sometimes two. Service is usually a B or better - apparently the hosts have been instructed to save certain tables for "bigger" parties and won't separate them into smaller tables (we usually come with 3), so sometimes we have to wait while larger parties that arrived later are seated before us. It is always pretty busy, and the food typically takes a bit to arrive. We have come to expect this much and have dealt with it over the years we have been coming. However, last night - wow. We were crammed into a small 4-top table between two much larger parties, one of which included a person with a DRUM. I'm not talking a child's drum, I'm talking about a decorative, working, adult drum, that the customer then allowed his apparent grandchildren (1-ish and 5-ish) to beat on throughout our dinner. We were less than 3 feet from this circus. We mentioned right away to our server that if the party was not leaving, the noise was going to be a problem. It took a good 20 minutes for her to say anything to the shift manager, and then another 10 minutes for the "general manager" (who is NOT the general manager) to come out to ask us about it. Needless to say, it was a much less than pleasant dinner. About 80% of the way through our meal, we finally received an offer to relocate us to another table, and they offered to comp us a dessert. We were told that BWW is a "family friendly" restaurant, so they couldn't say anything about the drum. So, this is great news. From now on, when we go in, we'll be taking my kid's trumpet. Might as well have him practice while we eat as a family. Thanks, BWW!
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