The location is rough that's the only reason for the mark down. The staff was wonderful and helpful.Got our rescue right in to be neutered. He healed perfect and they sent us home with lots of instructions for our boy. Despite his weight the price was pretty decent. And they do wonderful work. Our baby loved the staff and he was at ease his whole visit. If you don't mind the drive it's a great play for spayed and neuter jobs. Just lock your car doors and hide the valuables. Teenagers hang out in the parking lot messing with the cars.