I'm not sure where the bad reviews are coming from. I've always found the sales people at this Best Buy to be friendly, professional and helpful. We've purchased appliances (washer/dryer), printer and a laptop here, in addition to some smaller items. Their prices were competitive with anything I found on Amazon. In one case, they matched the price on Amazon. I'd rather buy these items in a store since I know that I can bring it back if I am not satisfied.