| rev:text
| - Quite possibly the worst customer service ever. Bought a complete kitchen set in JUNE: fridge, stove, dishwasher, microwave. We spent A LOT OF MONEY. Never heard from our sales guy again (though he promised to keep in touch for the entire experience). You'd think the throughput/followup would be better given the amount we spent.
When the fridge came it was the wrong fridge... sent it back. Took them all day to figure out where our fridge was. Discovered it was delivered to another house. It eventually came with someone else's food inside and scratched.
The stove came after the fridge... and it's a beautiful stove... but has small dents and scratches.
The dishwasher arrived two weeks late and DOA, meaning it wasn't even a functioning dishwasher. The installer left it in the middle of our kitchen. Tried calling the store for over an hour; the sales person I talked to said it was up to the installer to remove and order a new one. He hung up on me. Called the installer and they said it was the responsibility of the store to send a new one.
Went into the store and resolved. The "new" dishwasher was on back order and it has now been 3-weeks of waiting with a DOA dishwasher sitting in the middle of the kitchen. Called today... and they'd completely forgotten about us.
I'll add to my review once this saga is over and we actually have a "functioning" dishwasher installed. No confidence that the new one will actually arrive and work. Next step is to call Visa and request a stop payment because we haven't received everything that we paid for.
****Continuation of the saga********
The next dishwasher eventually arrived two weeks after we called the Brick to remind them of our order (see above). It worked, but was too big (2-inches taller than the original spec we gave our sales guy). I have the original specifications from our order (I took a photo) but it seems the sales guy put the wrong height in the computer.
Again, we had to go back to the Brick, have them pick up the dishwasher, and bring a new one that fit properly (again, on backorder). Instead of acknowledging their mistake, the sales guy said, "I don't think the installation guy tried hard enough to get the dishwasher in." If the installation guy had tried any harder, he would have ripped the entire counter top off. Another sales guy seriously recommended that we rip up the flooring to make it fit. (How about you sell us a dishwasher that fits the specs and actually works!!!!!)
The Brick sent a third dishwasher out. This one was significantly cheaper than the original we purchased. It works and fit nicely. However, it is now a month past the installation (it's now Sept 30th -- remember we purchased all these appliances in June!!!) and we are STILL waiting for a refund. We are eligible for money back on the purchase and financial compensation for the headaches we experienced. I've actually given up on ever receiving this from them and I don't want to call and talk to their shitty shitty customer service team. I'll NEVER EVER buy anything from the Brick again.
Please, please, please, save yourselves the stress and don't ever purchase anything from this store. In my experience this is a negative star rating: -5.
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