Friendly staff. Fantastic COFFEE drink! Way better than anything I've had at starbucks, ever! I use to love Seattle's Best in Borders and the Gloria Jeans in a few malls throughout the country and this held up and exceeded their fantastic coffees and frap type drinks. Their pastries were soft and fresh and also so yummy. It was busy both times we were there but well worth the wait. It moves rather quickly considering how many people are there, the amount that they put out, the complexity of some items ordered. The staff works well under busy, retail pressure.