Not my day I guess. Went to BRGR for a simple Caesar salad and Chili and a beer. Of course they messed up everything but the beer. I ordered chili with no sour cream... It came loaded with sour cream on top, I ordered salad very light on dressing....it came loaded with gobs of dressing. The bartender showed me his ticket stating "no sour cream and light dressing!" My issue is what if someone has a food allergy and the kitchen staff doesn't even look at what is requested.
If the kitchen won't look at customers needs and requests, I will not patronize this restaurant. Someone is going to get very sick or die because this establishment refuses to look at customer needs. Shame on you. Naturally the manager offered me a refund which I refused. What I really wanted...was what I wanted. He totally missed the point. Instead of offering me a refund he should have been in he kitchen coaching his staff and watching the orders coming in and going out. Instead, he chose to sit customers and stay out front. Too bad, the problems in the back