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  • I've visited the Radiology department twice, the emergency room once, as well as their urology specialists. I had a great experiences, and then my daughter had to have a VCUG last Friday. The techs were very nice, but totally incompetent. I have never seen my 3.5 month old EVER cry as hard as she did as when they were trying to jam catheters into her that were way too big. The tech continued to say "I guess we need a smaller tube" as she lay there screaming. Didn't ask for help from anyone else, didn't go get someone to do it, just kept trying to jam tubes up there. She then had the gall to say "don't worry, she won't remember it". My good experiences were not worth taking my daughter back there ever, especially seeing and knowing how easy it is for lots of other medical professionals to cath her. The customer relations person I brought this to was also very kind, but could not guarantee that the same techs would not be in charge of our care again. We will be switching her care to Banner after today.
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