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| - GREAT ESTABLISHMENT TO HANG OUT WITH FRIENDS BUT CAN OFFER BETTER SERVICE
I order take out from this place often. In the beginning, I was receiving great service and tipping on every take out order but lately it has been very non-chalant. In fact, there was a mishap with my last to go order. I picked up my order and the lady I had to interact with was rude and careless with my to go bag. I had to rearrange my to go bag before entering my car because my food containers were already leaking. So, as I was doing that, I discovered I had no utensils and napkins which wasn't a problem. I understand people forget things- we're human. But, then I notice a plastic bag inside my to go bag and it was my pita bread! Yes, the pita bread was served to me in it's original wholesale plastic bag. You know, the same plastic bag that bread from a grocery store comes in. Now, my past to go orders had my pita bread in foil which kept it very warm and this pita bread in the plastic bag was warm but getting cold. So, I went back inside to get utensils and napkins and to ask about the pita bread. When I get inside, I asked the server for utensils and napkins and she had an attitude that I even asked. So then I asked her if my pita bread was at least warmed up because I couldn't tell with it being in a plastic bag and she replies back by saying yea.... So I thought, wow maybe this is normal to receive bread like this because she never seemed surprised that it was being served to me, the customer, like that. I'm even thinking, maybe this is an old school way of doing things. I don't know. I just thought it was odd. So I called up the place and spoke to Reen and she said that wasn't normal and offered to take care of my next order...
So I called today to place an order with Reen and advised her that I was on my way from work and wanted my roommate (who also places to go orders time to time) to pick it up for me and she was fine with that. Well, when I got home I was not welcomed with a happy camper. My roommate looked annoyed and irritated. Apparently, there was a new girl who was there who was also rude... This new girl advised my roommate that the order was free of charge and my roommate thanked her and asked for change for a 20 dollar bill. And the girl takes the 20 and gets Reen and Reen comes to the cashier area to tell my roommate that it was free of charge. And my roommate told her that all he wanted was change for the 20 dollar bill. As Reen was getting change for my roommate the original lady that I personally had to interact with from the to go mishap comes up to the cashier area and says "this is free of charge right?" ............................
And then my roommate tells me that the worst part was he witnessed the servers talking about him while he was leaving the establishment from a reflection. So, I respond to my roommate and said it's ok we won't go to that establishment again. And then I take the bag from him and open it up and of course NO UTENSILS NOR NAPKINS.... *rolls eyes*
Just Careless
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