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| - Unfortunately this place seems like one of those establishments that's generating so much business that they have employees drop the ball on customer service. My lady and I were actually excited to try YardHouse for the first time. The menu looked attractive and plus it's inside of my favorite casino resort Redrock Station. Unfortunately the experience was poor as soon as we walked through the door. We were first greeted by a gentleman that said we had to see somebody else to be seated. I really couldn't understand what he was saying. We ask him where do we go, and instead of him giving us proper directions or better yet walking us to where we needed to go, he just randomly pointed and stated "down there". So we decided we would figure it out and proceeded to walk, trying to stop someone for directions. Once we got to the waiting area we were told it's a 20 minute wait. The wait was more like 30 minutes but we were so excited to eat here we didn't mind at all. When we were finally taken to our seats our table was across from the kitchen directly in front of the main entrance. We definitely do not like trying to enjoy a meal with constant servers and customers passing us and hearing the commotion of the kitchen, so we asked to be seated at a booth, the young lady replied with broken english "it's up to the boss". My lady and I both looked at each other in disbelief. I was so shocked that I ask the server again and she actually said it again but this time with a long and awkward explanation. She took us back to the waiting area and it looked like the conversation she had with "the boss" seemed to irritate "the boss". "The boss", who's name tag read Allessa, was irritated to the point that she scratched our names from the top of the waiting list, put our names at the bottom and practically threw the pager at my lady with no eye contact or explanation as to what was going on. I ask her do we have to wait again and I received no response. So I switched up the question and ask how much longer is the wait and she answered "about 5 minutes". While waiting outside for about 15 minutes we wondered into Lucilles Bar-B-Q, which is literally about 10 steps away. We really weren't in the mood for barbecue plus the menu was a little more pricier than YardHouse, but the staff was so friendly and welcoming we considered it. We went back outside to wait but after about 25 minutes we returned the pager and told the "the boss" aka Allessa that we were leaving. What's even worse is that her attitude basically said good ridden. Something like that could definitely ruin your night especially when you have high hopes of a great experience. My lady and I ended up waiting an hour to be seated at Lucille's barbecue but the wait was well worth it! In my line of work I have to give not just excellent but perfect customer service, otherwise I don't generate income. It's highly unfortunate that a reputable establishment such as Yard House would have employees representing the business in that manner. This place definitely doesn't live up to the excellent customer service experience associated with Station Casinos.
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