This location is right next to my house, convenient, and have always had great service, but I will remember to never try and ship something from here again.
I needed to ship a few T-shirts and a small picture to California. I was approached by a trainee who was training a trainee and when I asked for one box, he proceeded to put the picture into a separate box with bubble wrap. I told him I didn't want two boxes to be shipped that I wanted it all together and he said he couldn't do that because it was a fragile item. Instead I would have to pay $12 for the additional small box. I told them I preferred one box and they could put the small frame between the shirts and he said they were not allowed to do that... I even asked for a size and price sheet for their boxes but because they were remodeling they didn't have one?
Forcing individuals to buys separate boxes and packaging is a poor way of
up-selling. Then they messed up on the address and after that I just decided to cancel everything all together.
The process seemed unorganized, took way too long, and the staff did not help out with any shipping options.