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  • I've gone to the Kierland Massage Club three times, with mixed experiences. First Visit Thought I'd give this place a chance with their Groupon deal. Massage: One word - blissful. Jasmine, my therapist, is highly recommended. Receptionist: Unpleasant demeanor, and a hard sell for their club membership. Overall experience: 4/5. I was excited to return with a "special one time offer" they sold me as I was leaving. Second Visit Massage: Disappointing. The therapist did not convey relaxation - it seemed like she was in a rush, and her tone of voice was abrupt. She had Pandora playing on a new age/relaxation station, and the frequent "Hi this is Kelly Clarkson, you're listening to Pandora" interludes were quite jarring. It also seemed like my therapist fell asleep at one point?! She was massaging my feet and suddenly stopped for a period of time, then started up again. I don't recall the therapist's name, but I probably wouldn't post it if I did. Receptionist: Unpleasant demeanor, but did not try to sell me a membership. Overall experience: 1/5. Wish I had requested Jasmine. I don't plan to return. Third Visit I was convinced to try again from a great email offer they sent me. I made an appointment a month in advance, specifically requesting Jasmine. Massage: I arrived to discover I had been re-booked with a different therapist. Given my last experience, I was hesitant to try someone new, but decided to give it a chance. My therapist Kara was sweet and gave a good massage, so that turned out OK, but I found it very unprofessional to re-book me without any prior notice. I'm also fairly certain the sheets on the massage table hadn't been changed - there was lint and hairs all over them (short hairs and long hairs). The sheet over the face pad was especially nasty looking, causing me to turn it over; I tried not to breathe into it during the massage. Receptionist: Apologetic for the scheduling mix up. Soft sell for a membership. Overall experience: 2.5/5 (the massage itself is a 4/5, but the rest of the experience was disappointing) So now the question is - will I give them yet another chance? Perhaps.....if they give me a really REALLY good offer. I just figure there's too many other massage places to go that could offer a better experience.
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