There were two Cox trucks on our street; one at the neighbor's & one at ours, but they say it's our modem. Nah, it's your service that needs to be fixed. The issue is most of their technicians are clueless. They've been to our house 3x this week. I work from home and unreliable internet is costing me. So is the new modem we purchased. Cox should own when there is a problem on their end instead of being, well, Cox.