We had a horrible experience today with the customer service rep name James at Membership desk. We found him to be very immature, cocky and lack good customer service etiquette. Costco should train their customer service representative much better and hire better people or else Costco will lose more customers. Some of my family members have already cancelled their Costco membership and I plan to cancel mine next if I have to deal with a crappy customer service rep like James again. We felt James treated customers like dirt/garbage. He acts like he is the big boss or something when he talks to his customers. He is so cocky and arrogant. We just can't stand having someone like him serve us as a customer ever again.
I normally shop at Markham Costco and never received such crappy and poor level of customer service until today. I even told James that I would complain to head office at Costco about what I experienced today. He arrogantly said, "Go ahead; I will have your name down just in case too". James clearly doesn't seem to care what others think of him and doesn't realize how horrible his communication and customers service skills are. People like him should be re-trained again or be fired! We hope the next time we visit this Costco Yorkdale location; we won't receive such crappy and garbage level of service again from people like James.