Once is an anomaly, four times its a pattern. Went in yesterday to get my coffee. Walked in. No line. Stood at the counter for 2 1/2 minutes (timed it). Three people prepping drinks for the drive thru, not a single one acknowledged me. Finally a person came from the restroom area tying on an apron and asked if she could help. No "sorry for the wait'. Ordered a Venti Blond Roast with room for cream. Cup was about 65% filled with coffee. Really! Room for cream doesn't mean 1/3 of my cup for room. Not a single time have I had decent service in this place. The culture of the staff at this location simply stinks. This is not the Starbuck's way.