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| - Update: I actually had an appointment with him after writing this. The last couple of times I must have caught him on a bad day, because the appointment went very well. I updated my rating, but I'm still giving him less than 5 because I waited an hour after my appointment time to see him.
I started seeing Dr. Tsai last year, after moving to Vegas. I had been with the same doctor for 12 years, and I was very worried about finding another doctor who I could trust as much as her. Dr. Tsai's reviews were okay, and everyone seemed to think he was nice, so I decided to give him a shot.
The good:
-Getting an appointment is very easy, even at the last minute.
-His staff is very kind.
-He likes to cover all of his bases, which is always a good thing.
-He has his email posted in the waiting room, which indicates that he wants to be there for his patients.
The "meh":
-Wait times can be ridiculous.
-I've been seeing him for almost a year, and he still doesn't seem to know who I am. We have had the same conversation 3 times. My daughter's pediatrician knows my name, and she has seen me less than Dr. Tsai. Some people don't think this is a big deal, but I really have a difficult time building trust with someone who can't be bothered to learn my name or remember our conversations. I have never left that office feeling comfortable with the visit I just had because I just don't feel like I'm welcome there.
The "not-a-big-deal-but-worth-mentioning-just-as-a-heads-up": He doesn't share his office with another doctor. This is weird for me, as I have never gone to a doctor who doesn't have at least one other doctor in the office. Around the first of the year, I needed a prescription refilled. I called to make an appointment, only to get a recording saying that they were out until a week from the day I called. My prescription was going to run out the day after they were back, so I had to call and hope that they could get me in (they could--again, they excel in last-minute appointments) that day. I understand that doctors are people, and they need breaks, so I'm not upset about his office being closed. It would have been nice, however, if he had done something to let his patients know. Maybe a postcard? I don't know--even asking for that seems like I'm asking too much. I just think it's a good idea to let your patients know you won't be in the office, just in case they need refills or something.
Would I recommend Dr. Tsai? Sure. He's not a bad guy. I just don't feel comfortable with him.
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