Edit after owner response:
During one of our calls (the 3rd call, I believe) with the restaurant, we specifically asked if the issue was with the restaurant or with UberEats. Your employee said that it was the restaruant's problem, because of the other large orders. Please do not try to put the blame on UberEats. We did not receive a call from Tasty Grill until almost an hour after we had ordered - a call that should have been made immediately so we could have cancelled our order. The people we spoke with on the phone kept saying "20 more minutes," even though it ended up taking another hour and a half.