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| - well, i should have read the reviews. yes, my mower is clean and it looks new after picking it up from Phils. all i needed was a tune-up because, yes, i am too busy to spend a day cleaning the carb, changing the oil, and sharpening the blades. my father does it, but he's retired and has plenty of time.
my push mower runs fine. as a matter of fact, it ran perfectly. but after 3 years of not caring for it, i took it in for a tune-up. the price is fine....much like an automotive shop, they charge for parts and labor. i assume they cleaned her up and sharpened the blades...i haven't used it yet.
but what i have issue with is what William C did...i don't know if it's Phil's wife, but she is possibly one of the most "glass is half-empty" women i have ever dealt with. on the invoice was clearly written "use new gas", to which i replied 'there wasn't anything wrong with the mower, i just needed it tuned up". again, she says "well, if you want to just keep bringing it in here, you need to do what phil says. he takes his to the gas station and fills it up and then if he has any left over, he runs it till it's empty". that is the most ridiculous farming advice i have ever heard. i worked on a farm....for 8 years....with hundreds of lawn mowers and no one EVER did that. what home owner is going to take their lawn mower to the gas station every saturday before they mow their grass, fill it up, then run it till it's empty?
anyway, then she saw my credit card which was a Southwest Credit Card. she then asked if i worked for SW and i said no. she then proceeds to go on a 5 minute tirade against SW credit cards which i could give 2 poops about. i finally had to cut her off by saying " i LOOOOVE my SW card. i fly for free 3 times a year".
it wasn't necessarily the content of what she said, but her manner. very aggressive, very defensive...like my old redneck aunt from the backwoods of Cairo, Georgia.
anyway, the bill was higher than i expected but that was fine. i appreciate customer service, and this place lacks it tremendously.
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