Every time I'm in Vegas, I make it a point to come in this store. It's true, this store is ALWAYS empty. Honestly, I don't think the location is horrible, it's pretty easy to spot.
Every time I walk into the store, I'm never greeted. The employees look bored and grumpy and I wouldn't think to approach them for any questions. True, there are SOME employees who will chit chat and offer to help you once you start browsing the make-your-own-palette table but that's about it.
The thing that turns me off about this place is that their testers for their pan shadows are either completely broken, missing or they look so unsanitary I don't even want to swatch them on my hand.
One of these days I'll actually cave and buy a thing or two from this company but not at this location. I'd rather purchase it inside of Macys at Fashion Show Mall. Their testers are MUCH more sanitary looking and the employee's are always happy to help you upon arrival!