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| - I kind of feel bad giving them 2 stars, because it has nothing to do with the clothing or store set up. I've been to Francesca's in different states and all over Pittsburgh and I've generally had a pleasant experience in each of them. This location is the exception. The clothing is displayed really well, the jewelry collection is pretty large, and the clearance section includes a lot of variety (although they kind of jam pack it together so tightly that I'm nervous to dig through items that aren't clothing because I'm concerned glass items will break).
I stop in about every month or two for the past year and I've had the same exact experience every single time. The employees have an off-putting vibe. I've purchased from here only on two occasions (trinkets, never clothes) and on both instances the employees entered my information wrong into the system. I feel like I'm in the way of the employees and that I should make my exit as quickly as possible.
On my most recent trip, I was working my way through the clothes trying to find a dress for an event. My arm was full of clothes. At other Francesca's, employees have offered to get a dressing room started for me. There are three dressing rooms at this location and all three were open. When I was finally ready to try on my clothes, I couldn't find an employee so I just walked into a dressing room. They were in the back trying clothes or shoes on, I'm not entirely sure because I was just overhearing their conversation and saw them out of the corner of my eye. There were a couple of other shoppers, maybe two or three, and one of them took the initiative on her own to grab a dressing room because the employees were still in the back. I sort of got frustrated and gave up. I'm normally the type of shopper to bring her items back to the floor where I found them but after listening to them chatting in the back I left them in the dressing room (I know this was a no-no) but I also didn't feel like helping them with their jobs that they already weren't doing. As I was leaving, the employees came out and one asked the other, "Is she buying any of those dresses?" loudly enough for me to hear.
If this was a one off situation, I wouldn't judge the store, but it's basically the same experience every time. I kind of hope they fix the staff situation and remove the uppity vibe. At other Francesca's, I've been able to walk in and ask an employee for something I'm looking for and they've guided me in multiple purchases. I really don't feel comfortable doing that here. In future, I'll stick to other Francesca's and ditch trying to make this location work.
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