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  • Placed an order online for delivery, received a confirmation via email that it would be delivered at 1:14pm. At 1:11pm I realized I had requested a fountain drink, but had not specified what drink so I called the store. The young man I spoke with told me they had not received my order at all, and questioned me repeatedly was I sure I placed the order for the right location. I am not stupid. Yes, the order was for the right location. He finally sighed and said "well just give me your order then I guess". So I told him the order. He said they would make it and bring it over. Ok, great. 20 MINUTES LATER my phone rings. It's the kid from Pita Pit, AGAIN asking was I sure I placed the order for the right store. He then says "we still have not received your order, so we'll just have to do it over the phone." I said ?????????????????????? Did we not just do that when I called you TWENTY MINUTES AGO? Now at this point it's been over an hour since I placed the order, so I'm done. I tell the kid cancel my order, refund my money, I'm going somewhere else. He tells me to go online and cancel it. I go online to cancel the order and - SHOCKER - can't do it, since the order was already placed. I check my bank account and sure enough, the $18 (yes, $18 for one sandwich and a side of hummus) has already been taken out by Pita Pit. So. I call back. Ask to speak with a manager. Who ALSO asks me if I was sure I placed the order for the right store. She then tells me she will have to call the third party company they use to manage online orders, because she can not issue the refund. Cross your fingers this actually happens. Neither of the people I spoke with today seems to have any competence beyond throwing ingredients into a pita. Before today's experience, I had only eaten at Pita Pit one other time and was less than impressed with the food. I thought I would give it one more chance, but after this I will never eat there again. DO NOT recommend.
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