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http://www.openvoc.eu/poi#funnyReviews
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  • My wife and I purchased a vehicle from this Carmax location about a month ago. We had an outstanding experience with their sales team! It was really like their commercials about the "way car buying should be!" When we bought our car, the salesman noticed a some scratches on the bumper and wrote up a ticket for us to bring it in to be fixed under their 30 day warranty. Awesome! I was really impressed by this... and then we brought the car in! I had a day off from work, so I brought the car down to get the scratch fixed, along with a protective plate on the underside of the bumper that had come loose and was dragging on the road. We scheduled this appointment ahead of time. After talking with the lady at the front counter she told me that it would take a couple of days and that they would give me a loaner vehicle... BUT I had to go get my wife from work because her name was the one of the vehicle registration. Apparently it didn't matter that I was the primary driver on the insurance. Also it says in the loaner agreement that Carmax can give written permission for another driver. Weird. After I returned, we waited about 45 minutes for them to bring the loaner out. This vehicle was about 8 years older than our car and made the worst squealing, grinding sound in the world. Truly an embarrassment for my wife to drive. Fast forward 2 days: My wife calls in the morning to find out about our car. She is told that they are looking for a tech to re-attach the plate and then they would call her back. Forty five minutes later, my wife calls again and is told the same thing. The person she talked to also told her that they gave her a car to drive so she should be fine. Kind of unprofessional, if you ask me. Not to mention that I'M NOT ALLOWED TO DRIVE THE LOANER so I'm stranded at home. I promptly called the corporate customer service and a few minutes after I get off the phone with him, their service person calls my wife to tell her that when she finally "found" a tech to re-attach the plate under the bumper, he realized that it was worn away and they needed to order a new one... DUH! I told them about this when I first dropped the car off two days before. Thank you for NOT listening! The only reason that I'm giving them 2 stars is because the car buying experience itself was great. However, their service department needs some work!
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