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  • The Ultimate Worst Service. Of all my years of experiencing and providing customer service, I have just experienced service that has left me completely speechless and quite dumbfounded. My mom (with a broken foot and on crutches) and I decided to stop at Mimi's for a quick lunch. I will never EVER step foot in that restaurant again. I will encourage and spread the word of the worst experience and shittiest humans (2 of them at least) who work there to anyone who suggests going to Mimi's Cafe. I am an incredibly patient person and felt I had given opportunity after opportunity to make it right and they continued to act carelessly and rude beyond words. We got to the restaurant just after 1pm and was greeted by the hostess who said it would be just a few minutes. There was a couple ahead of us so we were the second group to be seated. 10 minutes passed, we were still waiting and so was the couple ahead of us. Then came another party of two and waited behind us. 15 minutes passed and I could see the staff looking into the waiting area and realizing we are all still waiting and not a word was said to us. Over 30 minutes passed and I couldn't handle the awkward looks along with the silence so I went to the woman who later called herself the "shift lead" and said we've been waiting for quite a while, like over 30 minutes, what's going on? Her response was "we have a party in the back" and I looked around the dining area at all the empty tables and chairs and said "okay but there isn't a party in here..." and she rudely continued to say um okay where do you want to sit? At this point I was livid because she made me feel like I was inconveniencing HER. And I said "if we're an inconvenience I'd be more than happy to take my business elsewhere." She didn't seem to care so I walked away and "Mel" the server came behind and with attitude called my name and I said well they were here before us (pointing to the couple who had been waiting prior to our arrival) So Mel sat them and came back for us. She asked to take our drink order and I just couldn't even stomach being in that place any longer so I excused myself and told my mom we were leaving. I told Mel to check her attitude before she helps the next party. I realize this was long and drawn out but it's been a few hours since this happened and I am still taken aback so incredibly that any company in the world would hire such terrible people. We can all agree that this world is full of unfavorable people but Mimi's Cafe needs to be a little more wise and particular in the type of people they bring on board.
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