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http://www.openvoc.eu/poi#funnyReviews
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  • Made an appointment online at 8 AM for an oil change at 1030 AM. Website said I would receive a phone call to verify my appointment. Noon rolls around. No phone call. I finally call firestone and tell them I made an appointment online and I never received a call or response by email and was waiting since 8 AM. The clerk brushed off my complaint and said "Well bring it on by and we will fit you in." I give in and drive down there. The guys working there were nice and professional. They took my truck and told me it would be around an hour and a half. The place was swamped. They call me 45 minutes later and tell me my truck is ready. I was pleasantly surprised. I picked up my truck and paid thirty bucks. I open my hood and checked my fluids. They didn't top off my windshield washer fluid, my radiator reservoir, or check my tire pressure. Every other place does includes these services. I checked my oil and it was clean. One point for them. So I begrudgingly go to the auto parts store and buy the fluids I need and a tire pressure gauge. While checking my tire pressure I notice one of my tires has a leaky tire valve stem. And it is leaking air like crazy! I call Firestone back and the manager Craig answers. I tell him I was just there for an oil change and I would like a leaky stem replaced. He told me to come down and he would have it fixed. I show up and Craig was very helpful. He asked which technician worked on my truck. I told him I don't know. He tells me they won't be in trouble (But I could tell they would be haha). He looks up who worked on my truck on the computer and runs to the back of the shop. I then see a technician running to get my truck and driving it to the shop to fix my stem. After ten minutes my truck is parked right in front of the front door (VIP service). Manager Craig tells me there will be no charge for fixing the valve stem. He tells me that if his technicians were doing their jobs, they would have noticed the broken valve stem and could have fixed it right then and there. Thus, eliminating me having to drive back and forth. I thanked Craig and left. Will I go back for a half assed oil change? Probably not. Craig gets 5 stars, however, for his great customer service and problem solving. Thanks, Craig!
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