Brought my cat who had urinary problems. She was peeing blood and in obvious pain. We brought her in and after a check up she was simply sent home and we were asked to come back when we collected a sample of her urine. How are we supposed to collect urine from a cat who is hiding from us because she is in pain and who only pees in a litter box? They sold us a kit to collect urine but it didn't work. We finally decided to empty her litter box and force her to pee there. It worked (after 3 days)and after the results came in( another 2 days) it turned out our cat had a bladder full of crystals. After a week of medication she was fine and is now on a special urinary food that we must purchase from the vet. It is very expensive but our cat is healthy now. Overall the staff was friendly and helpful. I will continue to take my cat to the humane society for shots and yearly visits because it's cheaper but if my cat is ever sick again I will definitely bring her here. I will also continue to purchase her special food from here as long as she is alive.