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  • The service I received at the 7881 W. Tropical lv,nv 89149 was horrific. My husband and I came in to purchase some turf. There was an odd price different between the 12ft and the 6ft. When we inquired Gilma about the price she rolled her eyes and told us it was because one is 12ft, the other is 6ft. My husband and I understood the difference in size but did not understand why the larger one seemed to be cheaper. She continued to repeat herself instead of explaining the the 12ft is sold by sq ft and the 6ft is just sold by the foot. She was extremely rude throughout the entire service. When we asked for a manager, she informed Jamal, the only helpful associate in your store, that we just need to fill out the survey on the bottom of the receipt. Apparently Sophia, a "manager" doesn't have time and doesn't care about the actions of her employees. When she came over I told her it was fine, she was obviously too busy to listen to a customer. She repeated herself and told me to fill out the survey. It's no wonder why more and more people chose Lowe's over Home Depot. On the card the associate gave me it said, "the customer comes first. Friendly fast service." Gilma and Sophia do not work to this standard. It's unbelievable that you would have a manager that cares so little about her employees' performance.
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