I went to pick up a vehicle after being in an accident. I was "helped" by an employee named Navaro. During the course of the conversation, I realized that the insurance company reserved a car smaller than I needed. Navaro stated the only thing I could do was call insurce to get the reservation changed. I called the insurance company and got the authorization changed only to be told that was the only car available. The car has scratches all over and was missing a hubcap. I then asked if I could get a larger car from another location and was told he would have to call around. I said ok. He then stated it would take until later that afternoon and I could drive back to pick it up a different car if he found one. I live 35 miles from the location. I then asked to speak with a manager and was told with a smirk on his face, I am the manager and so is every other employee in the location. I was treated very poorly by this location and will never use Enterprise. I tried calling another location to get a car that I was approved for and was told in order to find a full size car I would need to call each location and ask. What kind of company are you running?