I have used this location in the past for convenience, not anymore. I pulled into the drive through and waited while the teller greeted people who arrived after me. I waited over ten minutes and at this point I push the talk button and ask her what's up. She says oh you must have had your window rolled up when I greeted you, I did not. Then I ask her if I need to come in to do a credit card transfer no response. Again I wait, when she comes back on the speaker she says is that all I can get you? I say all you can get me you did not even ask me what I needed. At this point I'm told I need to come in to make the transfer. It has been 20 plus minutes at this time and I go in the bank. There are at least 15-20 people waiting who came after me so I ask for a manager. The manager tells me to get in line and I say but I've already waited almost a half hour due to teller error. He wants to argue with me, of course the "manager" has no name tag. I tell him I will close my FIVE accounts with them and he says OK. I call the girl who opened three of my five accounts to close them, leave her a message, and she never calls me back. I guess this is why their credit rating took a huge hit, their EXCELLENT customer service.